Quality Policy
Issue 2.1
It is the policy of Auros Ltd to provide
clients with a quality service that meets contractual requirements,
any applicable legal and statutory requirements and codes of
practice.
Auros seeks to continually improve the effectiveness of the
Quality Management System, which is reviewed during Management
Review Meetings which will occur at least twice yearly. At these
meetings measures are decided to improve the existing quality
objectives and establish new objectives, wherever the system may
benefit from doing so.
The ongoing suitability of this Quality policy is reviewed
during the Quality Management Review Meetings. We ensure that the
Quality Policy and Quality Manual reflect what we actually do.
Auros adopts a process of continual improvement towards its
processes and products:
- Staff are encouraged to review their working practices and
suggest methods for improvement, where appropriate. In addition,
all relevant processes are reviewed periodically and improvements
determined where practical.
- The performance of Products and Services are reviewed via data
collected from Testing, Customer feedback and surveys and by the
analysis of our performance in delivering Service Level Agreements.
Practical improvements will be made where required, so that the
products and services are provided on time and to cost in a
professional and user-friendly way.
The Company ensures that every member of staff is familiar with,
and carries out, the procedures that are applicable to their area
of work within the Company.
This Quality Policy is issued and explained to all employees
upon commencement of work with the Company.
Scope of business activity
The company operates a quality management system that has gained
BS ISO9001 - 2008 certification, including aspects specific to:
Provision of Software services and support. Specifically the
development of bespoke web applications and the implementation and
integration of web content management systems.
