Arqiva appoints Auros to deliver new intranet

Client profile

Arqiva, the communications infrastructure and media services company, operates at the heart of the broadcast, satellite and mobile communications markets.

The company is at the forefront of network solutions and services in the digital world. Arqiva provides much of the infrastructure behind television, radio, satellite and wireless communications in the UK and has a significant presence in Ireland, mainland Europe and the USA. Customers include major broadcasters such as the BBC, ITV, BSkyB and the independent radio groups, major telco providers including the UK's five mobile network operators, and the emergency services.

Business need

Auros has been selected to provide an intranet that will promote better communication and make it easier for Arqiva's staff to collaborate. By engaging with a wide variety of business areas and internal stakeholders, Auros has already helped Arqiva define a solution that will provide a step change in internal communications.

What Auros did

The technology solution was designed collaboratively by Arqiva and Auros, and will ensure the solution creates a scalable platform on which to build. One example of this will be through the company-wide approach to content management, enabling different business areas to own and maintain their own content.

Auros' depth of experience and track record of successfully delivering similar projects made them an obvious contender. For example, Auros recently delivered an intranet for the Scottish Police which achieved a saving of £3.4m within 12 months.

It was Auros' consultancy-led approach and methodology that enabled Arqiva and Auros to work so effectively together to translate Arqiva's requirements into a solution design that both companies believe will deliver a powerful business tool.

One of Auros' primary deliverables was the integration between the Alterian Content Manager and Google Search Appliance. This will provide Arqiva with an enterprise class, seamless search function enabling users to search content across various systems. This search integration will also provide Arqiva with an extensible search platform by allowing additional systems to be easily integrated as future business requirements demand.

Another key element of the solution design is to provide users with a personalised and engaging online experience. The new intranet will allow user profiles to be personalised, based on a comprehensive integration with Active Directory and PeopleSoft. Users will be able to specify their own links on their home page and personalise their notifications.

The Jitbit forum tool will be integrated with Alterian Content Manager to provide an extensible platform for online collaboration as specified by Arqiva.

Arqiva's intranet users will enjoy the ability to view personalised news feeds, with news content being delivered based on the users' geographic location and organisation department. This will allow news to be targeted on a global, department or geographical basis.