Support

For issues that fall outside of the scope of a project, or even for ongoing development, we are able to offer a system of pre-paid support through the purchase of an "Auros Services Retainer". Our clients can request alterations and improvements to a project, to be undertaken at short notice, and without the need for any intermediate sign-off.

The combination of our comprehensive standard support package along with the option of ‘on-tap’ development, allows us to provide an unparalleled level of after-sales customer care.

Once a project has been delivered and signed off, a dedicated Client Relationship Manager is assigned to become the single point of contact for the client. By assigning a member of our staff to deal exclusively with a particular project, we are able to ensure that our clients are working directly with someone who has a real insight into their business, as well as an appreciation of how we might help in the future.

Regular personal visits help to reinforce this, allowing us to keep our clients informed of the latest product and service advancements, and providing a platform for them to update us on any current work or outstanding requirements.

We understand that great client relationships are one of the keys to our continuing success. We set our sights high, aiming to deliver comprehensive and effective after-sales care that ensures our clients come back to us time and time again.